Berlin, October 2021 – Often, a company’s internal standards for a telephone hotline and customer expectations can be worlds apart. The hotel booking portal ehotel®,recipient of the FOCUS MONEY “Fair Customer Hotline” award, proves that this does not have to be the case. For the first time, the contemporary business magazine examined which service hotlines actually offer the help that customers expect, by evaluating 51,000 consumer opinions on 581 companies and providers from 33 industries.
The study assessed whether customers or prospects felt treated fairly during the phone call, but also how easy it was to find the number and to reach a hoteline operator, how pleasant the conversation was and how satisfied the callers were with the processing of their request. “With our round-the-clock service, we are very well positioned,” says Fritz Zerweck, CEO of ehotel®. “We are happy to accept the good feedback and continue to strive to constantly improve.”
The study was carried out by the renowned analysis institute ServiceValue on behalf of FOCUS MONEY. The complete results were published in issue 41/2021 of the business magazine and on the homepage of ServiceValue.
Benefit from ehotel®:
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