The COVID-19 pandemic has had a severe impact on the travel industry, and although business travel is now allowed to resume, there is no returning to the ‘old normal’.
On the contrary: There is a series of new factors to be considered when booking trips in the future, ranging from cancellation policies, to contactless payment, to problem-free booking amendments, to traveler localization. In order to support business travelers, travel managers, accountants and other company employees in handling these new challenges, ehotel® is offering a range of modern solutions: In addition to 24/7 personal customer service, ehotel’s technical and service innovations and practical tools provide an overview of all bookings and their respective status.
ehotel®’s in-house meta-search technology fully maps the ehotel® hotel program as well as the corporate customer’s own program. In addition, ehotel® aggregates content from around 600 different Central Reservation Systems (CRS), including offers on booking.com, Expedia, Amadeus, GDS as well as the interfaces of various hotel wholesalers and direct access to the websites of many hotels and hotel chains. Additional filter settings allow customers to factor in company travel policy and booking conditions with no extra effort. Furthermore, ehotel® Analytics helps analyzing corporate travel streams and saving potential by delivering clearly structured statistics in corporate favorite format. With the localization function, business travelers can be quickly and easily located in order to organize the return from COVID hotspots or to change booking arrangements as necessary. Complete information is the key to successful crisis management. In addition, ehotel® facilitates traveling with strict hygiene requirements by making contactless payment, for example with AirPlus, as easy as possible. The integrated payment and billing solution provides costs transparency, security, support in managing travel expenses, and cross-company centralization of payment processes. By optimizing processes, ehotel® even counteracts maverick buying, as it inhibits any bookings that do not comply with company specifications.
As a hotel booking platform for business travelers, ehotel® is aware of its responsibility and will continue to find new solutions to make business trips a success for travelers, employees and companies at all times.
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